Account & Settings

Help & Support

We're here to help you get the most out of Doughy.

Contact Us

•Email: hello@doughy.app — our primary support channel

•Response time: within 24 hours for all plans, priority response for Max and above

•Hours: support is available Monday through Friday, 9am to 6pm ET

When contacting support, include:

•Your account email

•A description of the issue

•Screenshots if applicable

•Steps to reproduce the problem (if it's a bug)

In-App Help

Ask Doughy

Use the search icon on the documentation screen or say "Help me with..." via voice command. Your AI team can answer many questions about how to use the platform.

Documentation

You're reading it! Use the sidebar to navigate between topics. The documentation covers:

•Getting started and setup

•How each AI agent works

•Communication and content features

•Dashboard and portfolio management

•Bouncer safety controls

•Billing and account settings

Frequently Asked Questions

Getting Started

Q: How long does setup take?

A: Most users are up and running in under 10 minutes. The Quick Start Guide walks you through the essentials.

Q: Can I try Doughy before committing?

A: Yes. Contact us at hello@doughy.app to ask about trial options.

Q: Do I need technical knowledge?

A: No. Doughy is designed for real estate professionals, not developers. Everything works through the app interface and voice commands.

AI Agents

Q: How do I know which agent is handling my request?

A: The Queue and Bouncer screens show which agent created each item. You don't need to direct requests to specific agents — the system routes automatically.

Q: Can I talk to a specific agent directly?

A: Yes. In the Command screen, you can address a specific agent by name (e.g., "Leasing Agent, schedule a showing for tomorrow"). But in most cases, just describing what you need is sufficient.

Q: What if an agent makes a mistake?

A: That's what Bouncer is for. Review and correct agent work before it goes out. If something slips through, many actions can be undone from the Activity feed.

Billing

Q: What happens when I run out of Ops Credits?

A: Agents pause. No surprise charges. You can top up or wait for the next billing cycle.

Q: Can I switch plans mid-cycle?

A: Yes. Upgrades take effect immediately (prorated). Downgrades take effect at the start of the next cycle.

Q: Is there a contract?

A: No long-term contracts. All plans are month-to-month and can be cancelled anytime.

Privacy and Security

Q: Is my data shared with other users?

A: Never. Your workspace is completely isolated.

Q: Do you use my data to train AI?

A: No. Your data is processed to provide responses but is never used for model training.

Q: Can I export my data?

A: Yes. Go to Settings > Data Export to download all your information.

Troubleshooting

Common Issues

App won't load:

1.Check your internet connection

2.Close and reopen the app

3.Check for app updates in the App Store

4.If the issue persists, contact support

Agent not responding:

1.Check your Ops Credits balance in Bouncer > Cost

2.Verify the agent isn't paused or at Locked trust level

3.Check that the relevant integration is connected (e.g., email for the Campaigns Agent)

4.Try rephrasing your request

Messages not sending:

1.Check Bouncer > Connections to ensure the channel is enabled

2.Verify the agent's trust level allows sending

3.Check the Queue for pending approvals

4.Ensure the contact has a valid phone number or email

Integration disconnected:

1.Go to Settings > Integrations

2.Find the disconnected service

3.Tap Reconnect and re-authenticate

4.If the issue persists, disconnect and reconnect from scratch

Still Need Help?

If you can't find the answer here, email us at hello@doughy.app. Include as much detail as possible and we'll get back to you within 24 hours.

PreviousSecurity & Privacy

Need Help?Contact Support

On This Page